Terms and Conditions

1. Acceptance of Terms

By registering with ChamaLink or using any part of our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Service.

2. Eligibility

To use our Service, you must:

• Be at least 18 years of age.
• Have the legal capacity to enter into a binding agreement.
• Provide accurate, current, and complete registration information.
• Not be barred from using the Service under the laws of Tanzania or any other applicable jurisdiction.

3. Definitions

• "ChamaLink": Our digital platform, website, and mobile application.
• "Member": Any individual who has registered and been approved for membership.
• "Professional": A registered artisan or tradesperson offering services through the platform.
• "Customer": Any individual seeking services through our platform.
• "Service": The services provided by ChamaLink including membership, connections, and job listings.

4. Membership Registration

To become a member, you must:

• Complete the registration process with accurate information.
• Pay the required registration and membership fees.
• Provide proof of identity and professional qualifications when requested.

Membership is subject to approval by ChamaLink administrators. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

5. Rights & Responsibilities

5.1 Member Rights

• Access member benefits, training, and networking opportunities.
• Participate in association activities and general meetings.
• Use the digital membership ID and verification services.
• Receive notifications about jobs and announcements.

5.2 Member Responsibilities

• Provide accurate, current, and complete information.
• Pay all applicable fees on time.
• Maintain the confidentiality of your account credentials.
• Comply with these Terms, the Privacy Policy, and applicable laws.

6. Code of Conduct

All members and professionals must:

• Treat customers, colleagues, and staff with respect and professionalism.
• Provide quality services and honor agreements with customers.
• Maintain honesty and integrity in all dealings.
• Not engage in discriminatory, harassing, or abusive behavior.
• Comply with all applicable laws and regulations of Tanzania.

7. Prohibited Activities

You agree not to:

• Use the Service for any illegal purpose or in violation of any laws.
• Impersonate another person or misrepresent your affiliation.
• Post false, misleading, or fraudulent information.
• Harvest or collect information about other users without consent.
• Interfere with or disrupt the Service or servers.
• Attempt to gain unauthorized access to any part of the Service.
• Use the Service to send spam or unsolicited messages.
• Violate any intellectual property rights.

8. Fees & Payments

Fee Structure:

• Registration Fee: one-time payment upon first registration.
• Membership Fee: recurring monthly or annual fee.
• Renewal Fee: required upon membership expiry.

All fees must be paid in full before services are provided. Payment is processed via mobile money (M-Pesa, Tigo Pesa, Airtel Money) through our payment partner ClickPesa.

ChamaLink reserves the right to change fees with at least 30 days prior notice to members.

9. Refund Policy

Except as required by law, all fees are non-refundable. This includes:

• Registration fees.
• Membership fees for the current period.
• Renewal fees.

In case of duplicate payment or technical error, please contact our support team within 7 days of the transaction for a refund review.

For Google Play and Apple App Store users: refunds may also be subject to the respective store's refund policies.

10. Intellectual Property

All content on the ChamaLink platform, including but not limited to logos, trademarks, text, graphics, images, software, and digital materials, are the exclusive property of ChamaLink or its licensors and are protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any content without prior written consent.

11. Third-Party Services

The Service may contain links to or integrations with third-party services (e.g., payment processors, push notification services). ChamaLink is not responsible for the content, privacy practices, or terms of any third-party services.

12. Limitation of Liability

To the maximum extent permitted by law, ChamaLink and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service.

ChamaLink provides a platform for connecting professionals with customers. We do not guarantee:

• The quality, safety, or legality of services provided by professionals.
• The accuracy of information provided by users.
• The completion of any transaction between users.

Customers are advised to verify credentials before engaging any professional. Professionals are advised to verify customer details before providing services.

13. Privacy

Your use of our Service is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your information.

14. Termination

ChamaLink reserves the right to suspend or terminate your membership at any time, without prior notice, for:

• Violation of these Terms.
• Non-payment of fees.
• Fraudulent or illegal activity.
• Conduct deemed harmful to the association or its members.

You may terminate your membership at any time by contacting us or via your account settings. Upon termination, your right to use the Service will immediately cease.

15. Modifications to Terms

ChamaLink reserves the right to modify these Terms at any time. Material changes will be communicated via email or in-app notification at least 30 days before they take effect. Continued use of the Service after changes constitutes acceptance of the modified Terms.

16. Governing Law & Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of the United Republic of Tanzania. Any dispute arising out of or relating to these Terms or the Service shall be resolved as follows:

1. Negotiation: The parties shall first attempt to resolve the dispute through good-faith negotiation.
2. Mediation: If negotiation fails, the parties shall attempt mediation.
3. Arbitration or Courts: If mediation fails, disputes shall be resolved through arbitration or the courts of Tanzania.

17. Contact Information

For any questions, concerns, or notices regarding these Terms, please contact us: